Why JAWZ
A billing team with roots in spine.
We come from the spine industry. That experience shapes the questions we ask, the details we look for, and the way we work with interventional pain practices.
Spend less time explaining your specialty.
Your team works with injections, ablations, stimulation trials, and implants. The billing team needs to understand the context behind that work, including how records, authorizations, and procedure details move through the practice.
JAWZ combines spine-industry experience with medical billing expertise. Familiarity with the specialty helps us make our requests more specific and recognize when a detail needs another look.
Know who is coordinating your account.
A named revenue lead is the point of contact for your practice, with backup coverage in the service model. That person coordinates the work, keeps unresolved issues visible, and brings the right people into a question.
You should be able to ask what is happening on an account and receive an explanation of the next step. Ownership matters most when the answer requires follow-through across more than one team.
Expect updates you can use.
Our service model calls for weekly reporting on collections, outstanding work, actions taken, and the input needed from your practice. The proposed response standard is a substantive answer or a clear next step within one business day.
Those commitments belong in the written agreement, along with the covered channels and responsibilities. A reply should help you act or tell you when the next meaningful update is due.
Use technology where it helps the work.
AI agents assist with administrative checks, information organization, and follow-up preparation in approved workflows. Specialists review exceptions and handle decisions that need judgment.
Reducing that repetitive work leaves more time for the accounts and questions that need attention. You can ask your revenue lead about the account without having to understand the technology behind the process.
Put the service expectations in writing.
The proposed JAWZ service promise includes a fee credit for eligible missed response or reporting commitments. The draft offer sets that credit at 10% of the month’s JAWZ service fee, capped at 10% for the month.
Your agreement defines the covered commitments, eligibility, and how the credit is handled before work begins. These are commitments about our service. Payer decisions and collection outcomes remain outside that promise.
Make the relationship earn its place.
The proposed offer includes standard onboarding and a 12-month rate lock while the agreed scope stays unchanged. Proposed cancellation terms allow 30 days’ notice without a termination penalty, with final fees and open-work handoff defined in the agreement.
We start with a free billing review so you can assess the priorities, scope, and price before choosing a team. You keep the findings whether or not you move forward.
Get to know the team through your own billing workflow.
Bring a question your current process has not resolved. The review gives us a concrete place to begin and gives you a basis for evaluating JAWZ.
Get My Free Billing Review →